Best Practice Case Study: Sharp Healthcare Sets New Standard in Patient-Centric Care Delivery

By Isabel Friesner

Located in San Diego, CA with over 18,000 employees and 4 acute care facilities, Sharp Healthcare is focused on heightening the patient’s overall experience and is a best practice case study for understanding and striving towards value-based care.

Centering the Conversation on the Patient:

In March 2017, Sharp attended the AMCP Annual Meeting alongside TKG, which was organized to give payers, providers, and pharmacies a platform to discuss the challenges they are facing and ways to overcome those challenges, including calling life science companies to action. Sharp shared an innovative strategy for enhancing patient engagement by collecting data and identifying characteristics of individuals. This more personalized approach allows providers to understand each individual patient when offering treatment options to provide the most effective services. Questions Sharp considers in treatment plans include: What type of patient is likely to read the literature, remember to take medication, or to make an actual lifestyle change? Sharp and TKG are both strong proponents of patient-centric care, and recognize that understanding personalities and how they are exhibited by different individuals is an essential component of this more conscientious move towards value-based care.

Opportunities for Collaboration:

Sharp’s strategy facilitates collaboration between pharma and health systems to enhance patient care by evaluating a wide range of patients, especially those at risk, and advising providers how best to help them. Life science companies have been encouraged to collect, analyze, and report data on the following criteria:

  • How well a group of patients remember to take their medication, follow instructions, and monitor the progression of their recovery
  • Distribution and cost of a drug in the market

This data will be beneficial to payers, providers, and pharmacies to know what types of medication and treatment to invest in, and ultimately, will help providers increase patient life and recovery.

The Kinetix Group’s Shared Goals in Care Delivery:

TKG, like Sharp, promotes collective effort on the part of pharma, health systems, payers, and pharmacies to improve care delivery. TKG proactively partners with healthcare stakeholders, such as Blue Cross Blue Shield of Louisiana, where the firm helped enhance diabetes, hypertension, vascular, and kidney disease care through the Quality Blue Primary Care project. The program’s promising results demonstrate the positive impact that a shift towards collaboration and patient-centric care can provide. Powered by the combination of health systems’ commitment to monitoring patients, TKG’s insights into pharma and care delivery, and pharma’s increased commitment collecting data, patient engagement and value-based care are sure to be on the rise.